1. Eligibility for Refunds
We accept returns and offer refunds for products that are damaged, defective, or incorrect upon arrival. To be eligible for a refund, items must be returned in their original packaging within7 days of delivery.
2. Non-Refundable Items
The following items are non-refundable:
- If you used product for more than 7 days and return
3. Return Process
To initiate a return, please contact our customer service team at care@thegondas.com or +91 8788199100. We will provide you with instructions on how to return the item.
4. Refund Processing
Refunds will be processed within 5 days of receiving the returned item. The refund will be credited to your original payment method.
5. Exchanges
If you receive a defective or damaged item, you may request an exchange instead of a refund. Please contact us within 5 days of receiving the item to arrange the exchange.
6. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped).
7. Contact Information
For any questions regarding refunds, please contact us at care@thegondas.com or +91 8788199100.